21 Dec 2020
North East Lincolnshire Council has announced its opening times and operational plans for the festive period.
Some services are set to close over Christmas. Key services will continue throughout the festive period (normal working hours).
Details of Council services and building closures, see below:
Council phone lines
The Council’s phone lines will be closed on Christmas Eve, Christmas Day, Boxing Day and New Year’s Day.
The phone lines will reopen on Tuesday 29 December from 08:30am to 5pm.
On New Year’s Eve, lines will close at the slightly earlier time of 3pm. The phone lines will reopen on Monday 4 January at 08:30am.
For waste related enquiries, call 01472 326288.
For Phone ‘n’ Ride enquiries, call 01472 326290.
Council offices in Grimsby, Cleethorpes and Immingham
Council offices remain closed to the public throughout the COVID-19 pandemic. This includes the Customer Access Point.
Pharmacy opening times
A full list of opening times for our local pharmacies can be found online at https://www.northeastlincolnshireccg.nhs.uk/data/uploads/publications/news/christmas-and-new-year-pharmacy-opening-times-2020-nel.pdf
Waste collection & street cleaning
Waste and recycling collections change for the Christmas holiday. Check your collection dates at www.nelincs.gov.uk/bins. There are no collections on Christmas Day, the Boxing Day bank holiday and New Year’s Day.
Community Recycling Centres (the tip) are open every day (except Christmas Day, Boxing Day and New Year’s Day) from 8am to 6pm and 8am to 4pm on Christmas Eve and New Year’s Eve.
Wednesday 23 December – Open as normal
Thursday 24 December – Open as normal
Friday 25 December – Grounds and Crematorium open from 10am to 2pm
Saturday 26 December – Grounds and Crematorium open from 10am to 2pm
Sunday 27 December – Grounds and Crematorium open from 10am to 2pm
Monday 28 December – Grounds and Crematorium open from 10am to 2pm
Tuesday 29 December- Grounds and Crematorium open from 10am to 2pm
Wednesday 30 December – Open as normal
Thursday 31 December – Open as normal
Friday 1 January – Grounds and Crematorium open from 10am to 2pm
Saturday 2 January – Grounds and Crematorium open from 10am to 2pm
Sunday 3 January – Grounds and Crematorium open from 10am to 2pm
Monday 4 January – Open as normal
Public transport information
Full Christmas timings for local public transport, including Phone n Ride, can be found at https://www.nelincs.gov.uk/christmas-and-new-year-2020-21-local-public-transport-north-east-lincolnshire/
Support for you and your family over the Christmas period
Packages of support are available to those most in need across North East Lincolnshire this Christmas.
Funding has been set aside to allow the council to directly help the hardest-hit families and individuals over the winter period.
Test and trace support payment
People on low-incomes who have been told to self-isolate by NHS Test & Trace can apply to North East Lincolnshire Council for a payment of £500.
You are not eligible for this payment if you are unable to work because you are looking after children who have been sent home from school to self-isolate.
For more information on the eligibility criteria, and to apply for the payment, visit www.nelincs.gov.uk/covid-19-test-and-trace-support-payment or call 01472 313131.
Sector Support NEL have created a list of useful services, foodbanks and contact details for services at https://www.sectorsupportnel.org.uk/wp-content/uploads/2020/12/Christmas-Community-Signposting-Factsheet-1.pdf
NHS – For medical advice on COVID-19 or if symptoms have worsened visit the NHS – external site website or call 111
North East Lincolnshire Council – For information on food services and welfare call 01472 313131 – Our contact centre is open Monday to Friday 8:30am to 5pm (see opening times above over the festive period).
NEL Single Point of Access – If you have medical, health, befriending, bereavement, mental health or adult social care enquiries call 01472 256256 for 24/7 support.
Police – If you are worried that someone is a victim of crime please call Humberside Police on 101, or call Crimestoppers anonymously on 0800 555 111
Who to call if you want someone to talk to – You can call NAViGO on 01472 256256, option 3 for 24/7 support in North East Lincolnshire.
For young people, visit KOOTH.COM to chat for free, safely and anonymously, about what’s on your mind. The team is online every day over the festive period:
Friday 25 December, from 4pm to 8pm
Saturday 26 December, from 4pm to 8pm
Sunday 27 December, from 6pm to 10pm
Monday 28 December, from 12pm to 10pm
Tuesday 29 December, from 12pm to 10pm
Wednesday 30 December, from 12pm to 10pm
Thursday 31 December, from 12pm to 8pm
Friday 1 January, from 4pm to 8pm
Saturday 2 January, from 6pm to 10pm
Alternatively, you can call Young Mind’s Matter 01472 252570 (for out of hours support you can also call 01472 256256 option 3).
North East Lincolnshire COVID Navigo Support line – If you need to talk to someone, you don’t have to wait for things to get worse. Call 01472 256256 and select option 3. 24-hours a day, 7 days a week, there is someone there who wants to listen.
North East Lincolnshire Council COVID-19 Helpline – If you, or someone you know are in genuine need and have no one else to help – call 01472 313131, option 0 to be connected to services, registered groups, organisations and local volunteers. Monday to Friday 8.30am to 5pm and 8.30am to 3pm on New Year’s Eve. Lines closed Christmas Eve, Christmas Day, Boxing Day Bank Holiday and New Year’s Day.
North East Lincolnshire Women’s Aid – 01472 575757
Sector Support NEL – For up to date information on the voluntary and community sector organisations and their services go to the Sector Support NEL.
Christians Against Poverty (CAP) – Call Christians Against Poverty – external site on 0800 3280006 for help and support with debt – https://capuk.org/
In any emergency situation please call 999.
Citizens advice – Free advice to help you find a way forward (Call 03444 111 444). Closed from 12pm on Thursday 24 December and will reopen Monday 4 January 2021.
Age UK – Free and confidential information and advice service for older people on 01472 344976. Closed from Wednesday 23 December to Monday 4 January 2021.
More information on support available to people in our area can be found at www.nelincs.gov.uk/coronavirus.
Emergency Food Banks
A list of emergency contacts for food banks and food parcels in our area is available below:
From Grimsby sites at Holme Hill and Willows. Free food parcels but only for those in receipt of means-tested benefits and households with children who are in poverty – all checks carried out by Rock Foundation.
Emergency food parcel may be available for those in isolation – only through referral from an agency.
Holme Hill, Wellington Street DN32 7JX
Monday 21 December & Thursday 24 December from 1:00pm to 3:30pm
Willow Community Church, Wingate Road, Willows, DN37 9EL
Tuesday 22 December from 1:00pm to 3.30pm
Will reopen as usual on 4 January 2021
Tel: 01472 488026
We Are One
These services are collection / takeaway only.
Food Larder, St Andrews Church Hall, 2B Albion Street, GRIMSBY
Tuesday 22 December – Food Larder – from 11:00am to 2:00pm
Tuesday 22 December – Walk Through Food Kitchen – from 4:00pm to 6:00pm
Thursday 24 December – Food Larder – from 10:00am to 12pm
Saturday 26 December – Boxing Day Brunch – from 10am to 12pm
Tuesday 29 December – Food Larder – from 11:00am to 2:00pm
Thursday 31 December – Food Larder – from 10am to 12noon
St Francis of Assisi Church, Sandringham Road, CLEETHORPES
Wednesday 23 December – Food Larder – from 11:00am to 2:00pm
Wednesday 30 December – Food Larder – from 11:00am to 2:00pm
St Andrews Church Hall, 2B Albion Street, GRIMSBY
Tuesday & Saturday 4:00pm – 6:00pm
111-115 Pasture Street, Grimsby
Open 30 & 31 December 2020
Closed 1st, 2nd & 3rd January
Open as normal 4th January 2021
Grimsby Food Kitchen
18 Cleethorpes Rd Grimsby DN31 3LB
Christmas 2020: all Sundays and Thursdays as usual:
Thursday 24 December from 9:30am to 11:30/12:00pm
Additional Christmas Day Dinner from 12noon (advance booking required by visiting the site or contact Cath on 07936516857/https://www.facebook.com/GrimsbyFoodKitchen/)
Thursday 31 December from 9:30am to 11:30/12:00pm
Sunday 3 January 2021 from 11:30am to 1:30pm
CARE – Immingham
Immingham and surrounding villages. Delivery only. This is for people in food poverty, not to
support people who are isolating or cannot find adequate food in shops.
Closing 22 December to 4 January 2021
Referrals only – can be completed over the phone by calling Elaine on 07419374197.
ECHO (East Coast Homeless Outreach)
Call 01507 824342 or 07577 568740 to order food parcel. Food parcels are available over the Christmas period.
Under flyover Cleethorpes Road –
Wednesday 23 December from 2:00pm to 1:30pm
Saturday 26th December from 6:00pm to 7:30pm (times may vary slightly)
Wednesday 30 December from 2:00pm to 1:30pm
Saturday 2nd January from 6:00pm to 7:30pm
SSAFA the Armed Forces Charity
Restriction – For veterans & their families residing in North East Lincolnshire ONLY (proof of service is required)
Closed from 24 to 26 December 2020
West Marsh Community Centre Food Larder
Thursday 24 December 2020 from 9:00am to 12:00 noon
Thursday 31 December 2020 from 9:00am to 12:00 noon
Oasis Hub South Grimsby
Families living in South Ward or Oasis school families. Food parcels are free but are aimed at families on low incomes. Will be delivered – do not visit the site.
Emergency food parcels may be available for those in isolation – only through referral from an agency.
Closed from 23 December 2020 to 4 January 2021
Social Media Officer
North East Lincolnshire Council